Customer Support Assistant

We are expanding the team in our Voula office in Athens, Greece, and are looking for eligible candidates to join our Support department.

Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.

Responsibilities include:

Completing tasks allocated by Supervisor
Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
Provision of recommendations and brochures, leading to upsells
Assist the management team and Supervisor on ad-hoc requests
Mastering Travelive destinations, services, and itineraries
Staying current with the travel industry and destination trends, and relevant new developments
Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
Liaise with other departments effectively & efficiently

Good communication skills and command of the English language both verbal and written
Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
MS Office proficiency & documentation skills
Computer and technical knowledge/fluency
Ability to multitask and sound problem-solving skills
2+ years prior experience in customer support preferred

Impeccable attention to detail
Must be team oriented, extremely motivated, and able to work independently
Ability to operate in a fast-paced environment and work under pressure
Proactive approach to support
Strong organizational skills and the ability to set priorities and meet deadlines
Result driven

* Male candidates must have fulfilled their military obligations.

Compensation based on experience.

Please send a cover letter and CV to careers@travelive.com.

Only applications submitted in English will be considered.

Travelive is an equal opportunity employer.

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