Deposits, Payments and Delivery:

A non-refundable deposit of 10% with a minimum charge of $250 USD per person is required to secure reservation. No reservation is considered confirmed until a deposit is received. Final payment must be received no later than 60 days prior to departure date. Payments are accepted by credit card (MasterCard, Visa, American Express and Discover) and check. Full payments made via US check or money order will receive a 3% discount.

Itineraries including private villas, private yacht charters (single- or multi-day), exclusive room types and/or early booking or promotional rates will be subject to an additional non-refundable deposit. Air reservations based on published fares require full payment at the time of confirmation of service. Following final payment, a complete set of travel documents, will be delivered via email approximately 20 days prior to the trip start date.

Rates and Taxes:

All rates are subject to change based on fluctuations in exchange rate. Travelive reserves the rights to correct any errors in pricing. Airfare rates are not guaranteed until ticketed and paid in full.

Change and Cancellation Policy:

Cancellation penalties for land packages:

  • 61+ Days prior to departure: Non-refundable deposit can be applied as future travel credit for up to 12 months, less any incurred penalties.
  • Within 60 days prior to arrival: 100% cancellation penalty
  • Refunds will not be made for cancellations, no-shows, early departures, or unused services.

Cancellation penalties for itineraries for private villas, private yacht charters (single- or multi-day), exclusive room type and/or early booking or promotional rate inclusive itineraries will be subject to alternate change and cancellation policies. Alternate policies and terms will be submitted in writing and require a separate booking contract.

Please Note:

  • Cancellations of air reservations are subject to the terms and conditions set forth by the airlines.
  • A $25.00 USD amendment fee will apply for changes or modifications made to itinerary once deposited.
  • Once travel has commenced, any changes or cancellation will be at the expense of the passenger.

Client Signature

Cardholder / client is responsible for signing and accepting the booking terms and conditions. Any representative travel agency is responsible for verifying cardholder’s signature. Agents signing on behalf of clients are required to have client permission and signature on file. In the event of dispute, agency will be liable for the amount charged.

Third Party Credit Cards:

Third party credit cards, or credit cards not belonging to a traveler, will only be accepted when accompanied by a copy of the front and back of the credit card and government issued ID.

Travel Protection and Insurance:

To avoid charges for cancellation due to covered reasons, Travelive highly recommends the purchase of comprehensive trip insurance.

Travelive is not responsible or liable for loss, damage or theft of luggage or personal belongings, or for personal injury, accidents, illness, disappointments, or frustrations while on tour, nor is Travelive responsible for any type of trip interruption due to weather and other unforeseen circumstances.

For more information on travel insurance and pricing, speak with your travel agent.

Travel Documents and Identification:

All participants are required to secure a valid passport and visa (if required). Failure to obtain valid travel documents shall not create the right to cancellation or refund. Passengers are responsible for obtaining required travel documents.

Passengers are responsible to ensure that the names printed on the itinerary and other travel documents exactly match the first, middle and last name written in their passport.

Holidays:

During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited.

Flight/Ferry Changes and Delays:

Airline flight and ferry changes and delays are unfortunate but are an inherent risk of travel and outside the control or responsibility of Travelive. Guests may reserve the right to hold the airline or ferry company responsible for any such delays. In the event of a delay, the Airline or Ferry Company, and not Travelive will determine the procedure to be followed and the amenities/ compensation, if any.

Hotels:

Hotels accommodations will be provided in accordance with the itinerary. In the event that a requested hotel is unavailable, an alternate option will be offered in an equal category.

Cruises:

Cruise accommodations are as per descriptions in the itinerary provided by Travelive. Cruise lines reserve the right to substitute ships on any cruise, even at the last minute. Itinerary changes on any cruise are the sole responsibility of the cruise line and they may be implemented at their discretion and at the last minute based on factors beyond its control (such as existing weather or traffic conditions). Travelive cannot take any responsibility for ship substitutions or itinerary changes decided by a cruise line. Special deposit, payment and cancellation conditions apply for cruises, which are outlined under Deposits and Payments and Change and Cancellation Policy.

Responsibility:

Travelive and/or their cooperating selling agents and/or their suppliers of services offer their travel packages for sale only on the express understanding that they themselves do not perform or in any way assume liability for the performance of the individual components transfers, hotels, flights, car, motor coaches, etc.) of these travel packages and act only to combine these components into a single unit of sale for the convenience of the general public, and are not responsible therefore, either directly or indirectly, for any loss, accident, or injury which may result from any act, omission, negligence in or responsible for performing or providing these component services. Additional expenses incurred as a result of delay, change of schedule, illness, weather, strikes, hostilities, quarantine, government requisition of hotel space, or any other reason beyond the control of Travelive or its affiliate travel agents, shall be borne by the passenger.

Acceptance: 

Payment of deposit or full payment shall be deemed as consent by the passenger to the above conditions.