Country Manager, Croatia

The Country Manager will be responsible for Travelive’s business development in Croatia. The applicant needs to understand the local area, language, and market. The candidate needs to be a strategist, a confident ambitious person, and dependable for our team. As a brand ambassador and country representative, the nominee must thoroughly communicate the country’s needs, priorities, KPIs, and reasons behind the applied strategy, so that they can successfully establish the country’s growth, to brief the teams working on the company’s expansion plan.

This position is remote.

Responsibilities include:

Sales:

Create unique tailor-made travel itineraries in Croatia
Ensure inquiries are dealt with in a precise and timely manner ascertaining all requirements
Convert enquiries and meet sales targets
Deliver excellent customer service
Offer travel solutions based on client requirements and tailor itineraries to meet specific requests
Communicate with clients and agency partners in a professional manner, both verbally and in writing
Maintain organized communication, quotations, and reports
Staying current with the travel industry and destination trends, and relevant new developments

Agency Relationships/ Marketing

Building and maintaining relationships with travel agency partners in designated markets
Maintaining communication and locating opportunities for partnerships with consortia (Virtuoso, Signature, Ensemble & more) and luxury agency partners worldwide
Maintaining and enhancing Travelive profile on consortia and partner presentations online and offline
Drafting creative proposals and presentations, and communicate them effectively with current and prospective clients
Liaising with Marketing/PR, Design and IT team on creation of promotional materials
Maintaining budgets and travel schedules
Meeting quarterly and annual sales targets
Financial reporting to internal and external clients or partners in coordination with accounting team
Lead familiarization trips and events in destination
Requires international travel for sales calls and to represent Travelive at trade shows, conventions, or other local events

Product:

Improve existing products and ensure excellent quality follow through
Research and develop new products in Croatia
Inspect on the spot and report
Train sales, marketing, operations, and guides about new and existing products
Continuous monitoring of all product and supplier quality

Management:

Consulting duties including the training and support of our Operations, Sales, Marketing, and Contracting teams
Monthly report to Senior Management
Establish detailed and updated Competitors’ screenings
Ensure market analysis and follow up

Applicants should have the following skills and qualifications:

7-10 years of luxury travel related experience in Croatia
Exceptional listening, written and verbal communication in Croatian and English
Strong management, communication, and organization skills
Impeccable attention to detail is required
Solid knowledge of Croatia as a travel destination
Proven track record of closing new business and maintaining relationships
Excellent command of MS office suite and social media
Must be team oriented, extremely motivated, and able to work independently
Ability to operate in a fast-paced environment and work under pressure
Strong organizational skills and the ability to set priorities and meet deadlines
Entrepreneurial spirit
Master’s degree in tourism management or related field is preferred